2012: A year in review
Reshaping Retail
at Ahold...
is about getting
better every day
Ahold’s CEO Dick Boer looks at trends in the retail environment in 2012, how Ahold is performing on its strategy, what the coming year has in store, and why he loves working for Ahold
Ahold’s CFO Jeff Carr gives his views on the company’s overall performance in 2012, including its financial highlights, and summarizes the outlook for 2013
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Watch CEO Dick Boer
on Ahold's strategy -
Watch CFO Jeff Carr
on Ahold's financial
performance -
Check out the
highlights of our
financial year -
Get a snapshot of
Ahold’s milestones
in 2012
Our strategic pillars in practice
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Watch videoWe are…giving customers
more of what
they wantOur U.S. divisions continue to develop how they use customer insights to improve our assortment and ensure that customers find the products that they want
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Watch videoWe are…making shopping
easierIn 2012, Albert Heijn launched its first pick-up points in the Netherlands, and a pick-up service for bol.com orders in 59 stores – both to make shopping more convenient for customers
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Watch videoWe are…bringing our
offering to
more customers in more placesWe are acquiring and integrating new stores on both continents to serve more customers through our strong local brands
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Watch videoWe are…simplifying the
way we transport
our productsAhold Europe is working to optimize the way products are transported from distribution centers to stores in the Netherlands – both to save costs and to reduce our environmental impact
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Watch videoWe are…managing food
waste and
fighting hungerAll four Ahold USA divisions engage in hunger relief efforts – a natural fit for a food retailer.
The Consumable Food Taskforce was set up
to send more safe, unsold food to food banks, while leftover organic waste is composted -
Watch videoWe are…sharing best
practices and
developing leadersDistrict Directors from all four of the U.S. divisions came together to share best practices and promote leadership development in
store operations
